product support
45L rectangular liner pocket step can

product support
45L rectangular liner pocket step can

troubleshooting

Cleaning and maintenance.

Clean stainless steel weekly with a soft cloth, warm water and a mild detergent. DO NOT use steel wool, stainless steel polisher, bleach, salts or acids as these will damage the product. Or use our microfiber mitt, which just uses water on one side to wash and the other dry side to wipe and polish.

Our stickers should not leave residue, but if this happens, remove using adhesive removers such as “Goo-Gone®”, “Un-du®” or “De-solv-it®”. Be sure to rinse the area with water and dry with a soft cloth.

Lid is making a squeaking sound.

Open the lid from the trim portion. Locate the steel chrome rod at the rear of the unit and wipe and lubricate it using WD-40 or similar lubricant.

Lid stays open after changing liners.

To close the lid properly, separate the lid and trim with your hand and manually push the trim down. When pushing it down, you will hear a slight noise. The noise you are hearing is normal and will not harm the can in any way. Watch our video on how to close the lid.

Liner rim slams shut.

Replace liner rim with lid/liner rim assembly part.

Lid will not open/partially opens.

Determine if the lid posts are damaged or broken. Watch the video: https://youtu.be/vZOofmcjb1s and follow the instructions on how to remove the lid assembly from the step can. Inspect the lid posts (the part where the hinge connects to the body) for any signs of damage or breakage. If broken, replace with hinge block with liner pocket assembly part.

replacement parts
lid with liner rim, brushed stainless steel

lid with liner rim, brushed stainless steel
PD6142

$34.99
hinge block with liner pocket assembly for CW2023 and CW2024

hinge block with liner pocket assembly for CW2023 and CW2024
PD6275

$29.99
30L blue plastic recycling bucket

30L blue plastic recycling bucket
PD6152

$29.99
warranty
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