CUSTOMER SERVICE

If you have any questions or concerns, you can call 1-877-988-7770 during weekdays from 8am - 5pm PST or any time at customersupport@simplehuman.com

After placing an order, you will receive an order confirmation email with your order number. As soon as your order ships, you will receive an email with your tracking number. Please note it may take up to 48 hours for a carrier update. If you need more information about your delivery, please contact FedEx or USPS directly.

simplehuman members

Free standard shipping on all domestic orders in the 48 contiguous states.

become a simplehuman member

non-members

Free standard shipping on all domestic orders over $70 in the 48 contiguous states.

$9 shipping if order is under $70.

members and non-members

For orders from Alaska, Hawaii, or the U.S. Territories less than $39, shipping is $24.

Orders over $39, shipping is $54.99.

Most domestic orders ship within 24 hours (excluding weekends and holidays) and arrive within 1-3 business days. Expedited orders ship and arrive within 1-2 business days.

Delivery to Alaska and Hawaii takes about 5 to 7 business days. To U.S. Territories, it takes approximately 7 to 10 business days, shipped via FedEx Ground or USPS.

APO/FPO orders ship via USPS, but allow 4 to 6 weeks for delivery. Some items are not able to ship to APO/FPO due to size restrictions.

We DO NOT ship to P.O. Boxes.

Once you place an order, your item(s) are packed and shipped as quickly as possible. Because of this, orders cannot be modified and can only be cancelled within 10 minutes of placing an order.

Simply create an account or login to view your orders that are available to cancel. If you do not love the product when it arrives, just follow our simple return process.