Reset your mirror:

1. Make sure the USB charger and USB charging cable are working. Test them using a mobile phone or a rechargeable product.
2. A full charge will take 4 to 8 hours depending on mirror model and USB charger rating.
3. If the battery level is too low, you may not see any recharge light indication for up to 10 minutes.
4. If the mirror is not able to charge after 4 hours perform mirror reset procedure.

1. Reset the mirror:
   1. Turn on the mirror by pressing the on/off power button. You should see the recharge light indicator to show green briefly. If it does not, press and hold the on/off power button again.
   2. If you do not see the green light, you need to recharge the mirror.
2. Test the sensor:
   1. Clean the sensor lens using soft cloth.
   2. Place your hand 4-6 inches in front of the sensor to activate the mirror light.
3. Recharge the mirror:
   1. Recharge the mirror for at least 30 minutes and try again.
   2. If the battery level is too low, you may not see any recharge light indication for up to 10 minutes. You can test the sensor again.

First try this:

1. Clean the sensor with rubbing alcohol and a mircofiber cloth.
2. Make sure there is nothing interfering with the sensor.

If that doesn't work, reset your unit: Press the power button on the bottom or the back of the unit (depending on the model) to turn it off. Leave it off for 20 seconds, and then press the power button again to turn the unit on.

Watch our video on how to link your mirror and use the app features: https://www.youtube.com/watch?v=0TiWmdEl3r4

Or do a hard reset by following these steps:

Plug your charger into the mirror. Hold the button on the back for 5 seconds.

Unplug the charger. Hold the button again for 5 seconds.

Plug the charger in again. You should see a blinking light at the base of the mirror. If not, press the button again for 5 seconds.

If the mirror has been linked before and you still can't connect, contact customer service to clear the previously stored profile.